Privacy Policy

Last updated: December 5, 2025

Duodata Inc. ("Duodata", "we", "us", or "our") respects your privacy and is committed to protecting it. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our websites, products, and services (together, the "Services").

By accessing or using the Services, you agree to this Privacy Policy. If you do not agree, please do not use the Services.

If you are a California resident, please also read our separate California Privacy Notice for information about your rights under the California Consumer Privacy Act and related laws.

A. Information we collect

1. Personal information you provide

We collect personal information that you provide directly to us, for example when you:

register for an account or subscribe to the Services
request a demo or more information
contact us for support
sign up for newsletters or events
participate in surveys or feedback sessions

The information we collect may include:

name and contact details (such as email address, phone number, and company name)
account credentials (such as username and password)
role, job title, and team information
billing and payment details, which may include billing address and limited payment card details (full payment card numbers are handled by our payment processors)
any other information you choose to provide in forms, messages, or uploaded content

2. Information collected automatically

When you visit or use the Services, we automatically collect certain information, such as:

device information, including IP address, browser type and version, operating system, and device identifiers
usage information, including pages or screens viewed, features used, time and date of visits, referring URLs, and clickstream data
log data, including error reports and performance data

We also use cookies and similar technologies to collect some of this information.

3. Information from third parties

We may receive information about you from third parties, such as:

analytics providers that help us understand how users interact with the Services
marketing and advertising partners, where permitted by law
social media platforms, if you interact with our content or sign in using a social login
your employer or colleagues, if they list you as a contact or provision an account for you

B. How we use your information

1. To provide and manage the Services

create, maintain, and secure your account
deliver the features and functionality of the Services
process payments and manage subscriptions
provide customer support and respond to your requests
monitor usage, troubleshoot issues, and improve performance

2. To improve and personalize your experience

analyze how users access and use the Services to improve usability and performance
develop new features, tools, and integrations
personalize content and experiences based on your use of the Services and your preferences

3. To communicate with you

respond to your inquiries, support requests, and feedback
send service, technical, and administrative messages
send marketing and promotional communications (you can opt out at any time)

4. For security, fraud prevention, and compliance

protect the security and integrity of the Services, our users, and our business
detect, investigate, and help prevent fraud, abuse, unauthorized access, and other harmful activity
enforce our agreements, terms, and policies
comply with applicable laws, regulations, legal processes, and governmental requests

5. For other purposes with notice or consent

We may use your information for any other purpose that we describe at the time of collection or with your consent.

For individuals in the EEA, UK, or Switzerland, our legal bases for processing include: performance of a contract, legitimate interests, consent, and compliance with legal obligations.

C. How we share your information

We do not sell your personal information.

1. Service providers

We share personal information with trusted third party service providers that help us operate, analyze, improve, and secure the Services.

2. Business transfers

If Duodata is involved in a merger, acquisition, financing, reorganization, bankruptcy, or sale of all or a portion of our assets, personal information may be transferred as part of that transaction.

3. Legal compliance and protection

We may disclose personal information if we believe in good faith that such disclosure is reasonably necessary to comply with applicable law, protect rights, detect fraud, or respond to government requests.

4. With your direction or consent

We may share personal information for any other purpose disclosed to you at the time of collection, or with your consent.

5. SMS messaging (if applicable)

We will not share your SMS opt in data or consent with third parties for their own marketing purposes.

D. International data transfers

Duodata Inc. is incorporated in Delaware and has a registered business in Washington State. Your information may be transferred to, stored in, and processed in the United States or other countries.

E. Data security

We implement commercially reasonable technical and organizational measures designed to protect personal information. However, no method of transmission is completely secure.

F. Data retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy.

G. Your choices and rights

1. Access, update, or delete your information

2. Marketing communications

You can opt out of marketing emails at any time.

3. Cookies and tracking technologies

You can control cookies through your browser settings.

With your consent, we also use the OpenAI Ads measurement pixel to count conversions from our advertising, and you can decline it in the cookie banner at any time.

4. EEA, UK, and Swiss data subject rights

You may have additional rights under applicable data protection laws, including the right to access, correct, delete, restrict, object, and data portability.

5. California residents

See our California Privacy Notice.

H. Children's privacy

The Services are not intended for children under 13. Contact us at privacy@duodata.ai if you believe a child has provided personal information.

I. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. We will update the "Last updated" date at the top.

J. Contact us

Duodata Inc. 1700 Westlake Ave N Seattle, WA 98109 Email: privacy@duodata.ai